She is responsible for the Client Services Department which incorporates the Legal Helpline and Personal Injury Motor Teams.
The Legal Helpline deals with all new client enquires for the consumer arm of the business. The Helpline is staffed by legally qualified people who interact with clients via their preferred method.
The Personal Injury Motor team comprises 6 Legal Advisers, each dealing with claims for injured road users. The focus of this team is to be as process driven as possible, whilst retaining the personal touch for clients.
With a proven history in management, Jacqui also oversees the New Claims Unit which undertakes the data entry and client capture for the litigated claims into the business.
Jacqui joined Shoosmiths in 2002, and is has recently completed her CILEx studies. Jacqui was promoted to the position of Senior Associate in 2014.
- Graduate Member of Chartered Institute of Legal Executives (GCILEx), admitted September 2014.